Capture what is happening
Note the last update time, the affected device or plant, and exactly what looks wrong with recommendations.
Troubleshooting
A recommendation feels wrong
Check plant assignment, location, units, and whether the reading matches what you see.
Practical quick guide
A recommendation feels wrong
Check plant assignment, location, units, and whether the reading matches what you see.
Check the simplest causes first
Verify power, connection, location, plant assignment, and recommendations and plant assignment before changing hardware or care.
Escalate with useful context
If the problem continues, send support the device name, timing, screenshots, and the checks you already completed.
recommendationsplant assignmentunits