Not covered
Damage from misuse, unsafe installation, modification, accidents, neglect, improper storage, severe weather exposure, or normal wear is not covered.
Warranty
One-year limited hardware warranty.
LoamAura hardware is covered against defects in materials and workmanship under normal residential use for one year after delivery.
Coverage
Hardware support for defects, not garden guarantees.
- One-year limited hardware warranty from the delivery date.
- Covers defects in materials and workmanship under normal residential use.
- Applies to LoamAura hardware included with the raised bed kit.
- Warranty support may require proof of purchase, photos, diagnostics, or return of the affected part.
Available remedies
For an approved warranty claim, LoamAura may repair, replace, or refund the affected hardware at its discretion.
Plant outcomes
The warranty covers eligible hardware defects. It does not guarantee plant health, yields, harvest timing, weather outcomes, or garden results.
Warranty claims
Send order details and clear photos when requesting help.
Email support@loamaura.io with your order information, a description of the issue, and photos or diagnostics that show what is happening.