Terms of Use

Effective date: May 12, 2026. Last updated: May 12, 2026.

Agreement to these Terms

These Terms of Use are a legal agreement between you and LoamAura. By accessing or using the LoamAura website, mobile app, accounts, connected devices, checkout, subscriptions, recommendations, content, support, or related services, you agree to these Terms and to the LoamAura Privacy Policy.

If you do not agree, do not use LoamAura. If you use LoamAura for an organization, you represent that you have authority to bind that organization, and "you" includes that organization.

Eligibility

LoamAura is intended for users who are at least 13 years old. You may not create an account or use LoamAura if you are under 13. If you are under the age of majority where you live, you may use LoamAura only with consent and supervision from a parent or legal guardian who agrees to these Terms.

The LoamAura service

LoamAura provides tools for home gardening, raised bed planning, connected garden monitoring, plant care reminders, weather-aware guidance, harvest tracking, kit checkout, and related support. Features may vary by platform, device, location, subscription status, app version, release stage, account status, connectivity, and third-party service availability.

LoamAura may add, change, suspend, or remove features, providers, plans, prices, availability, supported devices, or content as the service develops. We will provide notice where required by law.

Accounts and security

• You are responsible for providing accurate account information and keeping it current.
• You are responsible for safeguarding your account credentials, devices, mobile phone, and email account.
• You must promptly notify LoamAura if you believe your account, device, or credentials have been compromised.
• You may not share credentials, impersonate another person, access another user's account, or use LoamAura to interfere with the service or other users.
• LoamAura may suspend or terminate access if we reasonably believe an account or device presents a security, legal, abuse, payment, fraud, or service-integrity risk.

Garden guidance and device readings

LoamAura guidance is informational and designed to support practical gardening decisions. It is not professional agronomic, engineering, environmental, medical, safety, pest-control, legal, or financial advice. Growing conditions vary by location, weather, microclimate, soil, water, plant variety, season, pest pressure, setup, and user action.

Sensor readings, forecasts, zones, recommendations, reminders, alerts, and app summaries can be incomplete, delayed, unavailable, or incorrect. You remain responsible for checking your garden, following local requirements, using ordinary judgment, and deciding whether to act on any LoamAura guidance. LoamAura does not guarantee plant health, crop yield, harvest timing, weather outcomes, device uptime, or problem prevention.

Connected devices and physical kits

• You are responsible for installing, charging, powering, placing, maintaining, cleaning, protecting, and using LoamAura devices and raised bed kits safely and according to provided instructions.
• Outdoor electronics, batteries, solar panels, sensors, cables, water, soil, tools, raised beds, and weather can create risks. Use reasonable care and stop using any product that appears damaged, unsafe, overheated, swollen, leaking, corroded, or otherwise abnormal.
• Device features may depend on compatible phones, operating systems, permissions, Wi-Fi or network access, cloud services, firmware, sensors, subscriptions, and third-party providers.
• Device readings are not certified measurements and should not be used for safety-critical, emergency, commercial crop-loss, legal compliance, or property-protection decisions.

Location, weather, and notifications

Location, weather, and notification features require your permission, accurate user-provided information, compatible device settings, and third-party service availability. Denying permissions, disabling notifications, entering incorrect coordinates, moving a device, or losing connectivity can limit or prevent these features.

Alerts and reminders are not guaranteed to arrive, arrive on time, or reflect current garden conditions. Do not rely on LoamAura alerts as your only source for watering, frost, heat, storm, device, or plant protection decisions.

Purchases of physical products

Physical raised bed kit checkout may be offered through Stripe or another payment provider. Prices, taxes, shipping charges, availability, delivery timing, cancellation terms, return terms, refund eligibility, preorder status, early-access status, warranty details, and product descriptions may be shown at checkout, in order communications, or in product-specific materials.

• You authorize the applicable payment provider to charge your chosen payment method for purchases you submit.
• Shipping dates, delivery estimates, launch timelines, and early-access availability are estimates unless LoamAura expressly states otherwise in writing.
• You are responsible for providing a complete and accurate shipping address and for complying with local installation, property, homeowner, rental, safety, and disposal requirements.
• Except where required by law or stated in specific product terms, refunds, replacements, and returns are handled under the purchase terms presented for the relevant order.

Subscriptions and in-app purchases

LoamAura Plus or other paid digital features may be offered through Apple App Store, Google Play, RevenueCat, or another subscription provider. Subscription price, billing period, free trial, renewal, cancellation, taxes, family sharing, refund rights, and management options are controlled by the terms shown at purchase and by the applicable app store or provider.

• Subscriptions automatically renew unless canceled before renewal under the applicable app-store or provider rules.
• You can manage or cancel subscriptions through the Apple App Store or Google Play account used to purchase them.
• Deleting the app, logging out, or deleting a LoamAura account may not cancel a subscription. You must cancel through the purchase provider where required.
• Subscription features may change, and LoamAura may add or remove free or paid features, subject to applicable law and app-store rules.
• Refunds for in-app purchases are generally handled by Apple, Google, or the payment provider unless LoamAura is legally required or expressly agrees otherwise.

License to use the app and website

Subject to these Terms, LoamAura grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to use the website and mobile app for your personal, non-commercial gardening purposes or for the internal gardening purposes of an organization you are authorized to represent.

You may not copy, modify, distribute, sell, lease, reverse engineer, decompile, scrape, interfere with, or create derivative works from LoamAura except where these restrictions are prohibited by law or expressly allowed in writing.

App store terms

If you download LoamAura from the Apple App Store or Google Play, the applicable app-store terms also apply. Apple, Google, and their affiliates are not responsible for LoamAura, support, maintenance, claims, product liability, intellectual-property claims, or legal compliance for the LoamAura app except to the extent required by their own terms or applicable law. Apple and Google may be third-party beneficiaries of terms that apply to their platforms.

User content and feedback

You may submit plant records, garden plans, device nicknames, notes, feedback, support messages, bug reports, ideas, or other content to LoamAura. You represent that you have the rights needed to submit that content and that it does not violate law or anyone else's rights.

You keep ownership of your content. You grant LoamAura a worldwide, non-exclusive, royalty-free license to host, use, reproduce, process, transmit, display, adapt, analyze, and create derivative works from your content as needed to provide, secure, support, improve, and promote LoamAura. If you submit feedback or ideas, LoamAura may use them without restriction or compensation.

Prohibited conduct

• Use LoamAura for unlawful, harmful, abusive, or fraudulent acts.
• Attempt to access accounts, devices, APIs, systems, data, or source code without authorization.
• Interfere with, overload, scan, scrape, crawl, bypass, disrupt, or reverse engineer LoamAura or its providers.
• Upload malware, exploit vulnerabilities, circumvent rate limits, or defeat authentication, billing, entitlement, or security controls.
• Misrepresent sensor data, account identity, payment information, device ownership, or support requests.
• Use LoamAura for safety-critical, emergency, commercial crop-loss, legal-compliance, or property-protection decisions.

Intellectual property

LoamAura and its licensors own the website, app, designs, text, images, icons, logos, software, APIs, models, recommendations, documentation, content, trademarks, and other service materials, except for content you submit and third-party materials. These Terms do not grant any rights except the limited use license described above.

Third-party services and links

LoamAura may depend on third-party services, including app stores, payment processors, subscription platforms, notification providers, location, weather, zone, hosting, support, diagnostics, and network services. LoamAura is not responsible for third-party services, content, outages, terms, privacy practices, billing rules, refunds, or decisions, except where required by law.

Privacy

The LoamAura Privacy Policy explains how LoamAura collects, uses, shares, retains, protects, and deletes information. By using LoamAura, you acknowledge the Privacy Policy. Privacy questions and requests can be sent to privacy@loamaura.io.

Suspension and termination

You may stop using LoamAura at any time. LoamAura may suspend, restrict, or terminate access to accounts, devices, subscriptions, or services if LoamAura reasonably believes there is a violation of these Terms, nonpayment, fraud, abuse, security risk, legal risk, provider requirement, operational issue, or harm to LoamAura, users, providers, or others.

Account termination may not cancel app-store subscriptions or erase records LoamAura is required or permitted to keep. See the Privacy Policy for deletion requests and retention details.

Disclaimers

To the maximum extent permitted by law, LoamAura is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, uninterrupted operation, security, compatibility, or reliability.

Some laws do not allow certain warranty exclusions, so some exclusions may not apply to you. Nothing in these Terms limits rights that cannot be limited by law.

Limitation of liability

To the maximum extent permitted by law, LoamAura and its owners, employees, contractors, service providers, licensors, and partners will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages; lost profits; lost revenue; lost data; lost harvests; plant loss; device downtime; business interruption; substitute services; or damage arising from or related to LoamAura, even if advised of the possibility of those damages.

To the maximum extent permitted by law, LoamAura's total liability for claims arising from or related to LoamAura is limited to the greater of the amount you paid to LoamAura for the service or product giving rise to the claim during the 12 months before the claim, or 100 U.S. dollars. These limits do not apply where prohibited by law.

Indemnity

To the extent permitted by law, you agree to defend, indemnify, and hold harmless LoamAura from claims, losses, liabilities, damages, costs, and expenses, including reasonable attorneys' fees, arising from your misuse of LoamAura, violation of these Terms, violation of law, unsafe installation or use of products, content you submit, or violation of another person's rights.

Export, sanctions, and compliance

You may not use, export, re-export, download, or transfer LoamAura in violation of U.S. export control, sanctions, or other applicable laws. You represent that you are not located in a country or on a list where receiving the service would be prohibited by applicable law.

Governing terms and disputes

These Terms are governed by applicable U.S. law and the laws applicable to LoamAura's principal place of business, without regard to conflict-of-law rules, except where non-waivable consumer protection law gives you different rights. Disputes should first be raised by contacting support@loamaura.io so the parties can try to resolve them informally.

Changes to these Terms

LoamAura may update these Terms as the service, products, laws, providers, or business needs change. If changes are material, LoamAura will provide notice as required by law. Your continued use of LoamAura after updated Terms take effect means you accept the updated Terms.

Contact

For support and Terms questions, contact support@loamaura.io. For privacy questions, security reports involving personal information, or data requests, contact privacy@loamaura.io.