Capture what is happening
Note the last update time, the affected device or plant, and exactly what looks wrong with offline.
Troubleshooting
Device readings look stale or offline
Most stale readings come from power, Wi-Fi, or waiting for the next device reading.
Practical quick guide
Device readings look stale or offline
Most stale readings come from power, Wi-Fi, or waiting for the next device reading.
Check the simplest causes first
Verify power, connection, location, plant assignment, and offline and wifi before changing hardware or care.
Escalate with useful context
If the problem continues, send support the device name, timing, screenshots, and the checks you already completed.
offlinewifireading